Partner closely with People & Culture leadership to support North America leaders across Sales, Delivery, and corporate teams.
Support performance management and compensation cycles through preparation, coordination, data validation, and execution, partnering closely with Finance and senior P&C leaders.
Support employee relations matters, escalating complex or high-risk issues appropriately and ensuring consistency with policy and employment fundamentals.
Maintain and own career frameworks and progression guidance, ensuring materials are accurate, documented, clear, and practical for leaders and employees.
Support the integration of career frameworks into performance and development conversations.
Drive consistency and clarity in people processes, documentation, and ways of working; reduce reliance on tribal knowledge.
Partner with People Operations to reduce manual work, improve efficiency, and ensure processes are followed.
Collaborate cross-functionally, balancing responsiveness with clear prioritization and boundary-setting.

6-10 years of experience in People Experience, HR Business Partner, or similar roles
Demonstrated ability to operate independently in lean, fast-moving, or delivery-driven environments (consulting, professional services, SaaS with services, or similar)
Hands-on experience supporting performance management and compensation processes
Experience building, maintaining, and documenting career frameworks and progression models
Solid grounding in employee relations and employment fundamentals, and risk escalation
Strong organizational skills and comfort juggling competing priorities without heavy scaffolding
Willingness to ask questions, escalate early, and bring structure to ambiguity
Exposure to U.S. employment contexts required, Canada experience a plus.

People Experience Manager

Key skills