Auto Damage Claims Supervisor

Role Overview

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
• Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
• Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement
• Consistently work to develop all Adjusters
• Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures
• Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
• Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
• Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
• Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
• Use established monitoring systems to QA, monitor, and evaluate performance
• Generate appropriate action plans to enhance and improve performance of under-performing representatives
• Effectively use reward and recognition tools to drive business results and associate satisfaction
• Identify and implement strategies that will enhance the customer experience and improve productivity and performance

Requirements

• Knowledge and understanding of the insurance industry, to include advanced understanding of personal lines auto claims
• Knowledge surrounding common industry claims systems and vendor products (ex Guidewire, Copart, ARMs, ISO, etc.)
• Must have a passion for providing outstanding Customer Service
• Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
• Excellent oral and written communication skills and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
• Demonstrated ability to link specific activities to desired results
• Strong knowledge of insurance policies, coverage, and claims settlement procedures
• Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
• Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
• Attention to detail and ability to handle multiple tasks in a fast-paced environment
• The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude.

Experience

• High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred
• 5+ years of auto claims handling experience required
• 3+ years of customer service experience required
• Previous total loss and/or coverage and liability leadership experience preferred
• Prior experience in coaching, training, and/or mentoring individuals preferred.

Licenses

• Must obtain, hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
• Insurance designation (CPCU, SCLA, etc.) preferred

Tech Stack

• Guidewire

Benefits

• 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays