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Customer Service Professional at CMA CGM | JobVerse
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Customer Service Professional
CMA CGM
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Customer Service Professional
Kuala Lumpur, Kuala Lumpur, Malaysia
Full Time
3 weeks ago
Visa Sponsorship
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Key skills
Communication
Presentation Skills
About this role
Role Overview
Supports the Customer Service Supervisor to manage the customer to effectively execute and achieve customer satisfaction via End-to-End process
Owns and takes a leading role in shipment management processes
Provides customers with an efficient one-point contact
managing customers’ shipments involving bookings, documentation or operation issues
Engages actively to ensure the seamless flow of customer’s shipments
Delivers customer requirements accurately and timely while ensuring customer satisfaction
Takes ownership to enhance work efficiencies by continuously improving work processes
Requirements
Minimum a degree Holder in any discipline with at least 3 years working experience in the freight forwarding/ logistics industry
Good communication and presentation skills
Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous
Meticulous and service-oriented
Good interpersonal skills
Analytical, independent and team player
Benefits
Health insurance
Paid time off
Apply Now
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