Maintain and optimize HubSpot Marketing, Sales, and Service Hubs
Build and refine workflows, automation, sequences, and lead routing
Create and manage custom properties, pipelines, dashboards, and reports
Conduct regular data audits to ensure accuracy, cleanliness, and governance
Configure and maintain tickets, pipelines, SLAs, and customer feedback surveys
Partner with client-facing and back-office teams to streamline ticketing processes and improve response workflows
Build automation that enhances customer experience—ticket routing, escalation rules, satisfaction surveys, and follow-up sequences
Support campaign execution by building emails, landing pages, forms, and segmented lists
Collaborate with Marketing, Sales, and the Delivery Ops teams to translate business needs into scalable solutions
Train internal teams on HubSpot features, processes, and best practices
Manage integrations between HubSpot and other business systems
Troubleshoot technical issues, identify root causes, and implement long-term fixes
Work with internal teams and external vendors on system enhancements and API based integrations
Build dashboards and reports that provide visibility into funnel performance, customer lifecycle, and service operations
Track KPIs across marketing, sales, and service to support data driven decision-making
Recommend improvements to processes, automation, and data structure based on insights.

3–5 years of hands-on CRM administration experience, with deep HubSpot expertise in a B2B environment
Deep expertise in HubSpot workflows, automation, lifecycle stages, and lead/ticket management
Experience supporting Customer Success or Support teams using Service Hub
Strong command of CRM data structures, segmentation, and reporting
Experience managing integrations between CRM platforms and third-party business systems, including tools like Intercom and Jira
Comfort working with custom-coded elements including troubleshooting scripts, custom workflows, or API-based logic
A systems thinker who can translate ambiguous business needs into clean, scalable solutions
Excellent communication skills and the ability to simplify complex processes.

A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
Unlimited personal vacation in addition to regular company holidays.
401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
Competitive parental leave for new parents.
Up to two paid days of Paw-ternity leave. We recognize that pets are family too
and supporting life outside of work (including four-legged members) matters!
ClassPass corporate membership with access to over 73,000 fitness and wellness options.
Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.

CRM & System Administrator

Key skills