Credit Analyst – Australian Mortgage

Role Overview

• Manage and maintain Mercury Nexus (Connective) CRM
• Keep pipelines clean with accurate notes, task tracking, and status updates
• Ensure applications move through correct workflow stages without delays
• Set up new files and provide compliance and administrative support
• Package and prepare mortgage applications for submission
• Check, rename, and organise documents accurately and consistently
• Identify missing or incorrect documentation and resolve issues early
• Prepare supporting documentation for submission and internal review
• Perform accurate data entry across CRM and lender platforms
• Assist with pricing requests
• Prepare and submit AOL (Approval/Authority/Application packs as required)
• Order valuations and track progress through to completion
• Follow up with lenders, solicitors, and conveyancers to keep files progressing
• Track lender conditions, outstanding items, and settlement timelines
• Monitor deadlines and escalate issues proactively
• Provide regular internal updates to ensure visibility across the team

Requirements

• Minimum 2+ years’ experience as a Credit Analyst or Loan Processor within an Australian brokerage or lender environment
• Hands-on experience using Mercury Nexus (Connective) CRM strongly preferred
• Proven experience packaging and submitting mortgage applications
• Strong understanding of Australian lending processes and compliance requirements
• Exceptional attention to detail with ability to maintain clean, compliant files
• Strong written English communication skills
• Comfortable working within Australian timelines and service standards
• Proactive “follow-up until done” mindset