Define and evangelize design strategy and priorities for Zendesk Knowledge, aligning design work to product outcomes and business metrics
Lead and scale a team of product designers, setting clear goals, developing career plans, and running hiring and performance processes
Partner with Product Management, Engineering, Research, Content and Design Systems to scope work, prioritize initiatives, and remove cross-functional blockers
Drive a research-backed design process: synthesize user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs
Ensure high-quality delivery by establishing design standards, review rituals, adoption and contribution to our design system across the team
Mentor and develop design craft and leadership in the team through coaching, critiques, and structured learning
Represent design in stakeholder forums and influence executive-level decisions about product direction and resourcing
Requirements
5+ years of professional experience in designing consumer or business SaaS applications (CMS and CRM product is a plus)
5+ years managing and growing design teams, with experience hiring, mentoring, and evaluating designers
Demonstrable experience translating user research and business goals into product strategy and measurable outcomes
Proven collaborator: track record working closely with Product, Engineering, Content and Research to deliver shipped products
Excellent communication and stakeholder-management skills; able to present design rationale and trade-offs clearly to technical and non-technical audiences
Comfortable working in a fast-paced, distributed environment and prioritizing high-impact work
Prior experience with designing LLM integrations and AI feature workflows
Benefits
Ownership of the projects you work on and freedom to put your ideas on the table
Being a part of defining new standards in an emerging space
Flexible working hours, cozy offices and hybrid work environment
Opportunity to learn and grow with a hardworking and passionate team