Write internal and external communications that are clear, concise, and closely aligned to strategic business goals. These include emails, in-app messages, FAQs, and presentations.
Plan and execute operational customer communication plans across topics such as technical migrations, releases, compliance requirements, and product lifecycle updates.
Manage communication strategy for customer touchpoints such as newsletters, event invitations, and user groups.
Create Outreach content and Marketo programs targeted at customer audiences, while continually optimizing campaigns to improve performance.
Develop and implement new formats such as microlearning modules, bite-sized updates, videos, and other approaches to keep communications fresh and impactful.
Manage any function-specific internal communication channels such as intranet site, Slack channels, newsletters, or town halls.
Requirements
10 years of of progressive experience in customer communications or corporate communications roles.
Bachelor's degree (or equivalent) in a relevant field such as Marketing, Communications, Journalism, or a related field.
Strong writing, editing, and verbal communication skills with attention to detail.
Ability to work effectively with senior leadership and across multiple departments.
Excellent interpersonal skills and a collaborative mindset.
A passion for leveraging technology and different mediums such as video to produce engaging communications for our customers.
Proven ability to organize and present complex information in a clear, compelling, and easy-to-understand manner.
Ability to take initiative and plan, co-ordinate and execute work across multiple projects with competing priorities.
Experience using various digital communication platforms and related tools for example: marketo, outreach, salesforce, hereto, powtoons, and camtasia
Benefits
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.