About this role
Role Overview
- Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples.
- Communicate test status per protocol to respective customers.
- Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries.
- Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.
Requirements
- High School degree or equivalent required;
- Two
- or Four-year undergraduate degree or certification preferred;
- At least 2 years prior customer service experience;
- Multi-lingual skills are a strong plus
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits