Customer Support, Training, and Technical Support

Role Overview

• Conduct training sessions on the system's features and functionality.
• Identify needs for new training programs or operational refreshers.
• Monitor customers' use of the system to ensure a high level of adoption.
• Contribute to user satisfaction and retention.
• Provide technical instructions and usage guidance to users.

Requirements

• Experience in customer service
• Experience providing technical support for software systems
• Experience delivering training or enablement to customers
• Previous experience in an ERP software company
• Knowledge of accounting

Tech Stack

• ERP

Benefits

• Transportation allowance (VT)
• Meal allowance (VA)
• Private health insurance
• Financial assistance / stipend
• Remote work