Developing and managing project plans, timelines, and budgets
Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
Take the initiative to recognize, monitor, and address potential risks.
Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
Evaluate and offer feedback on project hour estimates that are non-technical
Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

🎓Education & Experience
Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
PMP certification preferred (or other relevant project management credentials)

🛠️ Technical Skills

Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
Familiarity with IT Service Management (ITSM) frameworks and best practices.

⭐Other Skills & Abilities

Exceptional organizational and time‑management skills.
Strong communication and interpersonal abilities, with a client‑focused approach.
Proactive problem‑solver with the ability to identify risks early and implement effective mitigation strategies.
Detail‑oriented and committed to accuracy and follow‑through.
Able to work both independently and collaboratively within a team environment

💰 Salary Range: $90,000–$110,000 per year
🎯 **Quarterly bonus eligibility **to reward performance
🏥 Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
📈 401(k) plan with 4% company matching and immediate vesting
🎉 Generous time off: 7 paid holidays + 17 PTO days in your first year
📚 Educational reimbursement for certification exams and access to company‑provided training resources
🤝 Team culture: Fun events and opportunities to connect with colleagues

IT Project Manager

Key skills