Senior Business Analyst

Role Overview

• Guide discovery for project deliverables including software configuration, custom development, and integration. Record key decisions and business cases for project archive.
• Analyze client needs and business processes. Identify functional and technical requirements needed to meet the client’s goals.
• Write specifications to guide development efforts that meet those goals.
• Proactively provide recommendations and best practice advice on meeting goals through software system configuration, customization, process improvement, and/or staff training.
• Lead data focused projects with the client from scope to final solutions.
• Develop and maintain relationships with clients and senior leadership.
• Be the first point of contact for response to client technical questions.
• Oversee Quality Assurance testing to ensure work products meet client requirements.
• Educate and train clients on system functionality, particularly for go-live stabilization, offering users guidance to become proficient in use of new tools.
• Participate in our knowledge-sharing culture by contributing to internal documentation and best practices.
• Intentionally cultivate a collaborative environment that encourages creative problem-solving from all involved parties.
• The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

Requirements

• 5+ years of experience as a business analyst or performing primarily business analytics duties.
• 3+ years of experience or level of proficiency with CRM systems; especially Salesforce (including ascend and Advancement RM) or Blackbaud CRM.
• Highly analytical, technically proficient, and able to learn new tools and software quickly.
• Comfortability managing multiple projects at a time with fast turnaround times.
• Passion for nonprofit and/or higher education work and a commitment to using technology for social good.
• Experience working with large non-profit or higher education organizations, with knowledge of applicable fundraising and business processes.
• Excitement for finding creative solutions to complex technical problems.
• Experience and willingness to work autonomously as well as collaboratively with your team and across teams.
• Professional proficiency in written and spoken English sufficient to communicate with both technical and non-technical stakeholders and staff effectively and accurately through all levels of the agency.
• Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.

Benefits

• Medical, Dental, and Vision insurance, some plans covered 100% by Zuri Group.
• Health Savings Account (HSA) contribution by Zuri Group on eligible plans.
• Basic Life Insurance provided by Zuri Group.
• Group plans for voluntary coverage including Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Supplemental Vision.
• 401(k) Plan with 3% employer contribution.
• Flexible Spending Accounts (FSA) for health and dependent care expenses.
• Company cell-phone plans and work-from-home equipment.
• Wellness program and an emphasis on work-life balance.
• Continuing education time and reimbursement.