Key skills
SAPCommunication
About this role
Role Overview
- Resolve maintenance tickets (errors and enhancements) in SAP SD Retail;
- Manage communication with clients on tickets, describing solutions and/or requesting additional information about issues;
- Ensure compliance with ticket SLAs;
- Handle SAP SD tickets involving different interfaces;
- Participate in training on the company's platforms, including tools and technologies (various, not limited to SAP);
- Other routine activities of the area.
Requirements
- Proven experience with SAP SD;
- Experience with SAP interfaces (various integrations);
- Knowledge of Brazil Localization and Retail;
- Good communication skills;
- Strong interpersonal (soft) skills;
- Bachelor's degree;
- Knowledge of IDocs (advantage);
- Language: Advanced English for conversation (there will be an interview in this language);
Benefits
- Health insurance for employees and dependents with nationwide coverage (Bradesco or Unimed);
- Dental insurance with nationwide coverage;
- Meal or grocery allowance (employee's choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Support (24/7);
- Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special banking rates with Itaú and Bradesco;
- Option for payroll-deductible loans, with repayments deducted directly from the employee's salary;
- Reimbursement program for certain external certifications;
- Training: the company provides training and development platforms (remote and in-person) covering soft skills, technologies and domains across more than 15,000 topics;
- Service anniversary awards: recognition for employee commitment and loyalty at 3, 5 and 10 years (and every 5 years thereafter);
- Employee referral bonus for successful hires;
- Fit4Life – a program that encourages physical activity for employees, including scheduled online functional training;
- International experience: depending on skills and business needs, you may apply for positions abroad (within and outside Latin America);