Drive insights and actions for reseller partners and vendors.
Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
Focused on a portfolio of customers or vendors to build a full solution.
Develop a comprehensive understanding of the products and services across the GTM organization.
Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
Collaborate with the sales team to identify customer needs and recommend suitable solutions.
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
Proactively engage with customers to understand their challenges, goals, and requirements.
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
Leverage vendor partnerships to deliver the best solutions and value to customers.

Typically requires a four-year college degree or equivalent experience
2 years functional experience
Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
Skilled in: Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and to collaborate with cross-functional teams and vendors.
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Customer Experience Representative

Key skills