Develop and maintain applications that support Field Operations and Dispatch teams
Drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians and customer service agents
Work closely with IT and the Business Operations team members to ensure alignment of application/process long term goals and visions
Drive strategic direction and support for multiple applications within the Field and Dispatch system stack
Provide advanced technical direction in the creation, delivery, and implementation of multiple system enhancements to assist in End User productivity

5+ years Telecommunication experience
Bachelor's degree or equivalent practical work experience
Experience with operational, customer service systems and applications within the network & telecommunication industry
Experience with IT systems requirements & development, agile processes, end to end testing
Program/Project Management experience
Experience with troubleshooting and resolving issues reported by end users or during user acceptance testing
Knowledge of computer information systems and business management disciplines
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
Ability to work successfully in both a team environment and independently
Demonstrated experience in crisis management
Experience with data visualization tools (PowerBI, Tableau, Qlik Sense, etc) to use in communicating the outputs of data models

Technical Analyst

Key skills