Key skills
AIBudgetingCommunication
About this role
Role Overview
- Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
- Drive accountability through action tracking, follow-ups, and continuous process improvement
- Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
- Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
- Partner with finance to understand unit economics and protect margin as volume increases
- Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
- Assess current capacity and forecast throughput against deadlines
Requirements
- 5+ years leading operations in a service-based, high-volume, or fast-growth environment
- Direct experience scaling workflows, improving cycle times, and building operating rhythm
- Track record of improving operational efficiency without proportional headcount increases
- Experience with capacity planning, forecasting, and performance management
- Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
- Strong documentation habits (SOPs, process maps, clear communication)
- Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance