Client Success Manager – Health & Pharma

Role Overview

• Account management with responsibility for major brands and/or Fortune 1000 companies
• Grow the value and long-term value of your assigned accounts
• Deliver regular client reviews, status meetings and presentations
• Advising clients on social media strategy
• Support in the set-up and implementation of social media projects
• Work in partnership with other client agencies
• Contribute to new business pitches
• Work with senior management to shape ICUC’s strategic offering

Requirements

• At least 3 years of experience in social media management
• Proficient knowledge and hands-on experience in managing organic social media
• Additional expertise in paid social media strategies will be highly regarded
• Familiarity with community management, strategic planning, and reporting
• Exceptional communication skills, both written and verbal
• Strong organizational and time management skills
• Excellent collaboration skills
• Adept at problem-solving
• Up-to-date with current social media trends
• Proficiency in Microsoft PowerPoint and Microsoft Teams
• A background in Social, Marketing, Public Relations, Communications, or Public Affairs is preferred.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave