Define and execute customer-focused testing strategies across integration, configuration, and UAT
Lead end-to-end QA efforts to ensure high-quality SaaS delivery and smooth go-live readiness
Own and adapt out-of-the-box test scripts to support customer-specific configurations and UAT
Provide clear testing guidance to customers and act as the main point of contact between clients and internal teams
Identify, track, and resolve defects and risks to prevent delays in deployment
Drive test automation initiatives and establish best practices within the delivery team
Prepare and finalize all testing documentation, ensuring SLA compliance and deployment readiness
Support customer UAT activities, including participation, issue management, and collaboration with internal teams
Build strong cross-functional partnerships and share customer feedback to improve products and processes
Continuously improve delivery frameworks, tools, and processes to enhance efficiency and business value

Proven experience in a Test Manager role, ideally within SaaS or client-facing implementation environments
Strong understanding of Agile methodologies and cloud-based software delivery
Hands-on experience with test management tools (e.g., Jira, TestRail), automation frameworks, and API testing
Demonstrated leadership, communication, and problem-solving skills with the ability to manage client relationships effectively
Experience collaborating cross-functionally with product, engineering, clinical, and commercial teams
Solid domain knowledge of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF)
Ability to thrive in fast-paced, ambiguous, or start-up environments, driving execution and scalable solutions
Bachelor’s degree in Computer Science, Information Technology, or a related field
Excellent spoken and written English language skills

SaaS Customer Delivery Test Manager

Key skills