About this role

Design, modify, and test Salesforce technical architecture to support business needs
Build and integrate CRM functionalities aligned with company requirements
Assess existing CRM architecture and recommend improvements in collaboration with technical teams
Research new Salesforce technologies and propose enhancements where relevant
Provide supervision and guidance to internal and external teams
Coordinate priorities across projects and ensure timely follow-up and delivery
Oversee support tickets and ensure proper tracking and resolution
Troubleshoot and resolve technical issues as they arise
Support ongoing CRM projects, ensuring alignment with business and technical objectives

Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
3+ years of experience working with Salesforce and coordinating teams
Strong understanding of coding languages and system architecture principles
Advanced English communication skills (both written and verbal)
Strong analytical and organizational skills
Solid understanding of sales processes and CRM workflows
Ability to manage multiple priorities and coordinate across teams

CRM Architect

Key skills