Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

Bachelor’s Degree
1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
Technology troubleshooting skills and interest in technology and software support
Ability to learn new processes, products, and support tools quickly
Communication skills, and ability to explain technical issues to non-technical users
Understanding of financial markets and related processes
Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
Experience training employees on a growing team
Understanding of project management best practices

Associate Solutions Consultant, Eclipse Client Services

Key skills