About this role

Answers inquiries from customers about services and programs offered by Neumo
Explain processes and procedures for loading, and changing material associated with various self-service terminals
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer’s needs through problem resolution
Escalates customer issues or concerns to next level support and/or management as appropriate
Maintains customer confidentiality while complying with privacy regulations
Professional and solution oriented
Learn, retain, and apply information about programs and services
Comprehension of virtual assistance
Remotely access equipment to troubleshoot and resolve hardware and software issues
Dispatch field technicians
Perform other duties as assigned

Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
1-3 years of experience, preferably in a customer care setting
Strong verbal and written communication skills
Ability to multi-task and navigate through multiple systems
Ability to work with others in a team environment
Demonstrates the ability to use sound judgement and discretion regarding confidential information
Demonstrates ability to work in a fast-paced environment
Demonstrates strong interpersonal skills with a collaborative style

Customer Care Technician – On-Site

Key skills