Key skills
CommunicationRemote Work
About this role
Role Overview
- Co-leading Anima’s support desk, resolving customer issues via chat, email, and video calls
- Designing automations and workflows, creating documentation and SOPs, and building playbooks
- Tracking and reporting key support metrics such as first response time, CSAT, and resolution time
Requirements
- 4+ years of professional experience in customer support, operations, or a similar role
- Exceptional written communication skills
- Experience with Intercom or similar support platforms
- Demonstrated success supporting a complex product for diverse stakeholders
Benefits
- Health insurance
- Remote work options
- Professional development opportunities