Define and drive the roadmap for deployment, configuration, infrastructure, and operational tooling across cloud and on-premise environments.
Work closely with engineering, design, customer-facing teams, and customers to identify and resolve deployment friction.
Improve how enterprise customers install, configure, upgrade, secure, and operate Rasa in production.
Collaborate with GTM and Customer Success Engineering to understand technical blockers in sales cycles, onboarding, and expansion.
Shape product decisions around enterprise requirements such as security, scalability, reliability, observability, and manageability.
Continuously learn and expand your technical understanding of the Conversational AI space in order to push innovation forward.
Help ensure that our infrastructure and deployment experience supports both today’s customer needs and our longer-term platform direction.

You’ve built technical or platform products with complex deployment requirements.
You have strong infrastructure literacy, including Kubernetes, Helm, cloud environments (AWS, GCP, Azure), networking, DNS, and security fundamentals.
You live by Rasa’s values. You are a team player, highly respectful of your peers, and confident in your work
You understand the realities of enterprise software, especially cloud and on-prem deployments.
You’re comfortable going deep with engineers and using technical tools like Git to understand how the product works in practice.
You know how to make decisions in ambiguous environments and balance customer evidence, business context, and product judgment.
You care about product quality and can balance technical, user, and commercial needs.
You thrive in startup environments where ownership is high and roles are not rigid.

Flexible hours and a dedicated remote budget
A stipend for professional development & 6 paid education days to help you grow within your role
26 days of PTO + paid sick leave + paid public holidays
A Macbook, and other tech to help you do your job
We have regular remote team events, as well as an annual company-wide offsite
Vitality Health (UK only) // Private Health optional (Serbia Only)
Equity options

Senior Product Manager – Infrastructure

Key skills