Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
Serves as the primary administrative point of contact and advocate for assigned institutions.
Develops holistic plan management routines that help identify plan efficiency opportunities.
Proactively brings data driven insights to integrated team and institutional clients.
Responds to customers' inquiries and manage issues that arise with specific products and services.
Deepens relationships with plan sponsors, HR partners, and internal support teams.
Works with business partners to implement business plans and structured communication process and activities that deliver on business goals.
Partners with CSM I in pooled model to ensure specific administrative and operational activities are managed for institutional clients.

Client Services Manager, IR

Key skills