Behavioral Health Case Manager

Role Overview

• Conduct detailed clinical assessments to determine member needs, eligibility, and appropriate care pathways.
• Evaluate benefit plans and identify applicable internal and external resources.
• Use clinical judgment to identify risk factors and address complex behavioral or medical indicators.
• Provide crisis intervention and ensure members receive timely clinical assessments and appropriate treatment.
• Perform follow-up outreach to ensure ongoing engagement in recommended services.
• Collaborate with Medical Directors, supervisors, and multidisciplinary teams to address barriers and enhance outcomes.
• Communicate effectively with medical and behavioral health providers to influence evidence‑based care decisions.
• Develop personalized care plans aligned with member goals.
• Maintain thorough, accurate documentation in accordance with organizational, regulatory, and accreditation standards.

Requirements

• Unencumbered Behavioral Health clinical license in the state of practice (e.g., LCSW, LCPC, LMFT, etc.)
• Master’s degree in Behavioral Health, Mental Health, or a related field
• 3–5 years of post‑master’s direct clinical experience in a hospital, outpatient clinic, or alternative care setting.
• Case management or discharge planning experience.
• Experience in managed care or utilization review.
• Crisis intervention training and experience.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Many other benefits depending on eligibility