Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects.
Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed.
Drive project timelines to meet milestones and deliverables within agreed-upon schedules.
Document communications, action plans, processes, issues, and resolutions thoroughly.
Conduct interactive workshops to demonstrate system functionality and best practices.
Configure platform settings based on client requirements; perform functional and integration testing.
Troubleshoot technical issues and coordinate with internal data integration teams.
Deliver online and in-person training for client staff; prepare user guides and training materials.
Develop workflows, processes, and procedures for new products or services.
Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities

Bachelor’s Degree (BA or BS) required
CAPM or PMP Certification preferred
2–4 years in a system analyst and/or software implementation role required
3+ years in SaaS implementation, ERP integration, or technical project management preferred
Project management experience
Experience with SQL, HTML, XML
Familiarity with higher education systems and payment processing

Implementation Project Manager

Key skills