Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Experience in a customer facing role is preferred, but not required
Knowledge of quote and order processes will earn you GOLD STARS!
You have a quality, high speed internet connection at home.
You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
You know MS Office (you may not be a master but you’re on your way).
You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business.
You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.
Note: The first 3 weeks of training will be a schedule of M-F 9:00 AM
6:00 PM (CST) / 10:00 AM
7:00 PM (EST)!

Bilingual Spanish Customer Solutions Specialist

About this role