HR Systems Lead

Role Overview

• develop and maintain a working knowledge of OC’s configuration of HR systems
• ensure all system architectural documentation and configuration documents are maintained and reflective of current design and structure
• using the ServiceNow toolset, manage support tickets for these systems and provide troubleshooting, assessment and resolution to users
• proactively escalate unresolved issues to HR systems leaders and/or advanced supplier partner support and monitor support tickets to ensure service level agreements are met
• monitor aging tickets and engage with appropriate resources to ensure the issue is brought to timely resolution consistent with HR Excellence expectations
• support accurate and timely delivery of US/CAN payroll operations and associated vendor management of BPO partner for payroll processing, garnishments, taxes, check printing and year-end document distribution
• perform various maintenance and testing activities as directed by the HR Systems Leaders in support of the various HR cycles
• stay current on system functionality, new features and benefits that come with the quarterly releases
• lead various maintenance and testing activities
• manage user access and permissions to the various systems
• perform continuous improvement actions to create a stable, effective and efficient support environment
• collaborate and connect the dots with team members to ensure smooth end user experience
• develop, support and deliver training initiatives for HR system users to ensure system processes are consistently followed and understood throughout the organization
• work on projects supporting the broader HR Systems roadmap
• perform assigned tasks consistent with the project plan to ensure outcomes are delivered within scope, cost and timeline
• perform requirements definition, vendor management, testing, process development and system workbook documentation
• proactively identify risks and escalate issues for management action and resolution
• drive the organization to achieve stable operations and continuous improvement with a focus on process efficiency, regulatory compliance and flawless execution
• communicate proficiently with Canadian HR partners and vendors in French and English to ensure technical and functional business needs are met and properly documented

Requirements

• Bachelor’s degree or foreign equivalent in Human Resources, Information Technology, Business Administration, or a related field
• five (5) years of progressively responsible experience in the job offered or related occupation
• utilizing experience with HR systems including payroll and HRIS and timekeeping, permissions/security, and reporting toolsets
• utilizing experience with clous-based technologies and utilizing external partners for work delivery
• working with Workday and SAP SuccessFactors Human Capital Management including system administration, configuration and testing
• diagnosing, troubleshooting and resolving HR system-related issues
• creating and maintaining concise documentation for system processes and procedures, including testing scenarios and outcomes and standard operating procedures
• utilizing Technical Project Management and IT Change Control methodology to implement and support HR system changes for a global organization
• applying knowledge of continuous improvement methodologies for root cause analysis/elimination
• utilizing experience with North American payroll policies
• Employer will accept two (2) years of related work experience as meeting the Bachelor’s degree requirement

Tech Stack

• ServiceNow

Benefits

• Telecommuting and/or working from home may be permissible pursuant to company policies
• UKG WFM certificate required
• Proficiency in French required
• 25% national travel required