Customer Care Representative

Role Overview

• Provide superior customer service to external and internal customers
• Identify and resolve customer inquiries using active listening and critical thinking
• Answers inbound phone inquiries timely and accurately
• Provide tier one digital banking support and assist customers with debit card support
• Process customer inquiries accurately and efficiently

Requirements

• Must reside within 50 miles of Denton, TX
• High School Diploma or equivalent
• Previous customer service (Inbound Call Center) experience
• Experience in financial services
• Strong computer skills and ability to navigate systems
• Excellent customer service skills, including verbal, listening, and problem solving
• Ability to work with confidential information in a professional manner
• Interpersonal skills to create a positive work environment

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements