This position is in a Call Center setting answering inbound phone calls and making outbound phone calls in a fast paced and dynamic environment.
Responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions.
Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.

High School Diploma or Equivalent (GED)
(Required)
Minimum of 1 year-Related work experience (Required)
Minimum of 1 year-Customer Service (Preferred)
Skills: Communication, Customer Retentions, Customer Service, Customer Support Policies, Standards And Procedures

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Encourages an atmosphere of collaboration, cooperation and collegiality.
Commitment to diversity and inclusion in the workforce.

Customer Financial Specialist, Associate

Key skills