Quality Assurance Advisor – Mid-level, Auto Claims

Role Overview

• Developing and delivering quality programs and activities that support compliance, emerging business efforts, and strategic objectives across the line of business (LOB)/function
• Supporting quality management systems and programs, ensuring alignment with line of business (LOB)/function goals and regulatory standards
• Serving as a trusted advisor within and across teams, resolving moderately complex issues and influencing decisions through data-driven insights
• Conducting analysis using technology and data tools to identify trends, root causes, and strategic opportunities
• Maintaining performance measurement frameworks, incorporating leading and lagging indicators
• Making informed risk decisions, balancing data, business context, and long-term strategy
• Developing and delivering materials and activities that support quality standards, compliance, and business strategies to include delivering insights and recommendations with clarity and impact, adapting messaging to diverse audiences through effective storytelling and data visualization
• Continuously developing and maintaining knowledge of industry products, regulations, services, and processes to support fulfillment of business objectives
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
• Serving as the main point of contact for the First Party Injury and Examiner teams, providing assistance with quality form updates, answering questions, and addressing calibration needs

Requirements

• Bachelor’s degree; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree
• 4 years progressive operations or process experience in the financial services, insurance, or relevant industry
• Quality assurance/control, or quality improvement experience identifying problems/trends and developing and recommending solutions for business issues
• Demonstrated critical thinking experience influencing through subject matter expertise
• Intermediate knowledge of quality assurance analytical methods and tools with demonstrated experience analyzing large, complex, data sets to formulate solutions for business issues
• Demonstrated communication skills with experience developing and delivering presentations for stakeholders

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education