Key skills
Communication
About this role
Role Overview
- Handling outbound and inbound telephone contacts;
- Managing tickets in the platform chat;
- Handling incidents received via WhatsApp;
- Interaction with partner suppliers;
- Interaction with Incentivar’s internal teams to resolve incidents;
- Tracking and controlling all activities for reporting to requesting areas;
- Making necessary adjustments in the cockpit related to participant registration;
Requirements
- At least 6 months of experience in customer service;
- Familiarity with CRMs such as Movidesk, Zendesk, or similar platforms;
- Good verbal and written communication skills;
- Proactive and collaborative (team player).
Benefits
- Benefit (iFood Benefits Card): BRL 825.00 per month
- Participation in a physical and mental health program through partners, including gym network access and telehealth services