Oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams
Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight
Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement
Coordinate with India-based and cross-functional teams for alignment and 24/7 coverage
Translate complex issues into actionable plans and scalable solutions
Design and improve support processes and operational frameworks
Identify gaps and risks, improving operations and team engagement
Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions
Oversee execution across MDM operations, access management, monitoring, incidents, and RCA
Maintain clear documentation, runbooks, and escalation procedures
Promote best practices in reliability and customer-focused support

Upper-Intermediate English level
5+ years in cloud operations, platform support, or IT operations
2+ years leading technical support or SRE teams
Strong operational support mindset (incident handling, user requests, escalation)
Solid understanding of cloud technologies, monitoring, and observability tools
Knowledge of incident management best practices and access management concepts
Ability to break down complex problems into structured, actionable plans
Strategic thinking to evaluate options, weigh tradeoffs, and design processes
Experience collaborating with global, multi-time zone teams
Effective communication with technical and non-technical stakeholders
Desirable: Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
Familiarity with cloud platforms (Azure, GCP, AWS)
Basic understanding of CI/CD pipelines, Docker, and Kubernetes
Experience with onshore/offshore teams, ideally in the U.S. and India
Experience in 24/7 or follow-the-sun operational models
Strong analytical and documentation skills (process mapping, root cause analysis)

Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
5 paid sick days
Up to 60 days of medical leave
Up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
Partially covered health insurance after the probation
Wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
Pay in U.S. dollars and cover all approved overtime
Join English lessons and Dev.Pro University programs
Take part in fun online activities and team-building events

Senior Site Reliability Engineer – Team Lead

Key skills