Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management
Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements
Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies
Develop and maintain automated workflows, business rules, and integrations to streamline business processes
Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs
Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making
Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption
Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals
Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations

Bachelor’s Degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience)
Minimum 5 years of related experience
Proficiency in multiple ServiceNow modules like ITSM, HRSD, CMDB, ITOM, ITAM, CSM, Source to Pay etc.
ServiceNow Certified System Administrator (CSA)
Working knowledge of ITSM processes
Working knowledge of SAFe (Scaled Agile Framework)

ServiceNow System Administrator

Key skills