Key skills
SaaSSalesforceCRM
About this role
Role Overview
- Primary point of contact for our partner clinics
- Handle inquiries via email, phone and ticketing systems
- Maintain and manage customer accounts and contacts in Salesforce
- Create and analyze reports related to support requests
- Support the planning and delivery of training sessions
- Maintain internal work instructions and drive process improvements
Requirements
- Experience in customer support, preferably in a B2B or SaaS environment
- Confident and experienced use of digital tools and systems
- Ability to quickly learn new applications (e.g., CRM systems like Salesforce)
- Self-motivated and organized – able to manage multiple tasks and inquiries in parallel
- Very good German (C1) and good English skills, both written and spoken
Benefits
- Remote-first with flexible working hours – office optional in Berlin-Mitte or up to 90 days per year working from outside Germany
- Monthly home office allowance
- Additional meal subsidy
- 30 days of annual leave
- Budget for training, conferences & coaching
- High level of ownership & decision-making autonomy
- Access to all Caspar offerings in mental & physical health