Key skills
AzureCloudITSMSQLPowerShellSQL ServerActive DirectoryCommunication
About this role
Role Overview
- Support our customers in the ESM environment
- Network management
- Act as first contact for technical support, resolving incidents efficiently
- Troubleshoot issues in your solution area, escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud, Services, Engineering and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when needed
Requirements
- MUST HAVES
- Degree in IT, Computer Science, or related field
- Previous experience from working in the technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure)
- Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions)
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level, Fluent in English
- Able to manage multiple tasks in a dynamic environment
- “We love customers!” -mindset
- NICE TO HAVE
- Knowledge of network, Internet technologies and their protocols
- First Knowledge in scripting such as PowerShell
- Experience in ESM support
Tech Stack
- Azure
- Cloud
- ITSM
- SQL
Benefits
- Learning & Development Opportunities
- Up to 6 additional days off for personal or professional development
- One Social Day for you to assist in social settings or attend events that help improve our environment
- Bicycle leasing, the contract, and insurance will run through us
- The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus