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2nd Level Support Engineer – UEM
Matrix42
Remote
Website
LinkedIn
2nd Level Support Engineer – UEM
Germany
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Azure
Cloud
SQL
SQL Server
Communication
About this role
Role Overview
Support our customers in the ESM environment
Network management
Act as first contact for technical support, resolving incidents efficiently
Troubleshoot issues in your solution area, escalating complex cases
Communicate effectively with customers and partners on issue status and resolution
Document solutions and contribute to the knowledge base
Work closely with Cloud, Services, Engineering and other internal teams
Support process improvements
Coordinate or escalate major incidents when needed
Requirements
Degree in IT, Computer Science, or related field
Previous experience from working in the technical support
Very good knowledge of IT infrastructure, SQL Server/Databases and Cloud services (like Microsoft Azure)
Experience with Client Management software, remote assistance and similar software
Experience with cloud troubleshooting and UEM tools (e.g., Matrix42 solutions)
Familiarity with ITIL principles
Strong problem-solving and communication skills
Business German level, Fluent in English
Able to manage multiple tasks in a dynamic environment
“We love customers!” -mindset
Tech Stack
Azure
Cloud
SQL
Benefits
Flexible working hours
30 days of vacation
Learning & Development Opportunities
Up to 6 additional days off for personal or professional development
One Social Day for you to assist in social settings or attend events that help improve our environment
Bicycle leasing, the contract, and insurance will run through us
The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus
Apply Now
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2nd Level Support Engineer – UEM at Matrix42 | JobVerse