Process Internal and External Customer Access requests
Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues
Self-driven management of workload in current and future ticketing system solutions
Performance against operational quality and delivery service level agreement expectations
Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
Create and maintain job related documentation

3+ years of experience with Identity & Access Management provisioning services to customers
3+ years of experience using Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint)
3+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems
2+ years experience using or applying metrics to measure performance against operations
1+ years working with Power BI and Power automate
3+ years of experience in a related Identity and Access Data processing role
3+ years of experience in customer support roles
Experience using Salesforce Analytics and/or Tableau Reports
Bachelor's degree or higher

Systems and Data Analyst

Key skills