Responds to inbound telephone inquiries in a Claims Contact Center
Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
Provide customers with an explanation of the claim process
May authorize services such as roadside assistance and rental cars
Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
Ensures all customer interactions are clearly and accurately documented in the claim file
Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Strong verbal communication and active listening skills
Proficient in both written and spoken English
Assumes personal accountability for actions and outcomes
Possesses flexibility to work in a fast paced, dynamic environment
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
Ability to troubleshoot connectivity issues, if needed
Typing speed of at least 30 WPM with 90% accuracy
Customer service experience is highly preferred
Remote contact center experience is a plus, but not required
High School Diploma or equivalent required

Customer Service Associate

Key skills