Senior Service Designer

Role Overview

• As a Senior Service Designer at Electrolux, you will play a critical role in designing, improving, and optimizing services that meet both user needs and business objectives.
• You will work collaboratively with cross-functional teams to develop innovative service solutions, ensuring a seamless and impactful customer experience.
• Your expertise in service design tools and methodologies, and your ability to lead projects from concept to implementation will be key to your success in this role.
• You will help to create and measure the key performance indicators to follow the quality of the services.
• Develop and implement service strategies that align seamlessly with business objectives and user needs.
• Facilitate workshops and lead stakeholder sessions to develop innovative service concepts.
• Lead cross-functional teams to execute complex projects from inception to completion.
• Conduct comprehensive qualitative research, including briefing, scripting, interviews, analysis, and reporting, to gain deep insights into user behaviors, needs, and pain points.
• Create service blueprints, journey maps, business model canvas, value proposition, and prototypes to visualize, test, and refine service concepts.
• Collaborate closely with product managers, UX/UI designers, developers, and other stakeholders to ensure cohesive and integrated service solutions.
• Oversee the implementation of services, ensuring alignment with the project objectives.
• Create, monitor, and evaluate service performances using key metrics to drive ongoing improvements and ensure success.
• Work collaboratively in an agile environment, fostering strong relationships with stakeholders and embracing agile principles.

Requirements

• Bachelor’s or Master’s degree in Design and related fields, extension courses in Design Thinking and Service Design.
• Minimum of 5-7 years of experience in service design or a related role, with a proven track record of successful projects.
• Experience partnering with highly technical cross-functional teams.
• Basic skills in UI/UX software (i.e. Figma, Adobe...)
• Customer-focused. You are passionate about understanding people and you know how this can affect and benefit the result.
• Collaborative. Our design culture is rooted in strong collaboration and teamwork. You grow when you bring people together and make them better.
• Energetic. You love working according to design thinking and have solid experience in doing so.
• Advanced English.
• Spanish will be a plus.

Benefits

• Flexible work hours/hybrid work environment
• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits such as extended paternity leave (4 weeks)
• Insurance policy plan
• Extensive learning opportunities and flexible career path