First-level support & customer care: The problem solver in the chat — you staff our live chat on set days and help our customers (trades and construction companies) with questions about using the software.
Onboarding support: You assist new customers with the first steps and ensure they find their way around Flexxter right away.
Feedback interface: You collect frequent user questions and requests and pass them directly to our product team to help improve the software.
Help Center & Knowledge Base: Help for self-service — you keep our help articles up to date and write new articles when we launch cool new features.
Video tutorials: You create short screen recordings (e.g., with Loom) in which you explain features clearly and in a friendly manner.
Quality assurance: You regularly check whether our guides still match the current state of the software.
Social media & creative content — content recycling: You turn the most important tips from support and the Help Center into short, punchy social media posts (e.g., “Feature of the Week” or “Quick Tip”).
Community engagement: You help foster interaction on our channels by answering trade-specific questions.
Creative input: Do you have ideas for presenting our software benefits in a visually appealing way? We want to hear them!
Requirements
Enrolled student: Ideally studying civil engineering, business administration, communications, marketing, or a comparable degree program.
Strong communicator: You can translate complex software functions into simple, easy-to-understand language — whether in chat or in an explainer video.
Digital-native mindset: You have a high affinity for software tools. Terms like SaaS are familiar to you, and you quickly learn new programs.
Creative eye: You enjoy preparing content to look visually appealing (e.g., with Canva or basic editing tools for social media).
Organized & reliable: Even when three requests come in at once in the support chat, you keep a cool head and stay friendly.
Interest in the trades: You respect our customers’ work and are motivated to help shape the digitalization of one of Germany’s most important industries.
Benefits
Prime location in Hanover: Work in our stylish office right by the Eilenriede.
Great fuel for the day: We provide top coffee, cold drinks, and an atmosphere where people enjoy being productive.
Flexibility & remote option: We offer a modern mix of remote work and office days, plus working hours that integrate well with your everyday life.
Young & international team: You’ll work in a highly motivated team that values flat hierarchies.
Hands-on involvement: Through regular team meetings and close collaboration you are fully integrated into our processes and learn something new every day.
Real impact: Your videos and texts are used directly by our customers. You’ll see the results of your work immediately and contribute significantly to our success.