First-level support & customer care: The problem solver in the chat — you staff our live chat on set days and help our customers (trades and construction companies) with questions about using the software.
Onboarding support: You assist new customers with the first steps and ensure they find their way around Flexxter right away.
Feedback interface: You collect frequent user questions and requests and pass them directly to our product team to help improve the software.
Help Center & Knowledge Base: Help for self-service — you keep our help articles up to date and write new articles when we launch cool new features.
Video tutorials: You create short screen recordings (e.g., with Loom) in which you explain features clearly and in a friendly manner.
Quality assurance: You regularly check whether our guides still match the current state of the software.
Social media & creative content — content recycling: You turn the most important tips from support and the Help Center into short, punchy social media posts (e.g., “Feature of the Week” or “Quick Tip”).
Community engagement: You help foster interaction on our channels by answering trade-specific questions.
Creative input: Do you have ideas for presenting our software benefits in a visually appealing way? We want to hear them!

Enrolled student: Ideally studying civil engineering, business administration, communications, marketing, or a comparable degree program.
Strong communicator: You can translate complex software functions into simple, easy-to-understand language — whether in chat or in an explainer video.
Digital-native mindset: You have a high affinity for software tools. Terms like SaaS are familiar to you, and you quickly learn new programs.
Creative eye: You enjoy preparing content to look visually appealing (e.g., with Canva or basic editing tools for social media).
Organized & reliable: Even when three requests come in at once in the support chat, you keep a cool head and stay friendly.
Interest in the trades: You respect our customers’ work and are motivated to help shape the digitalization of one of Germany’s most important industries.

Prime location in Hanover: Work in our stylish office right by the Eilenriede.
Great fuel for the day: We provide top coffee, cold drinks, and an atmosphere where people enjoy being productive.
Flexibility & remote option: We offer a modern mix of remote work and office days, plus working hours that integrate well with your everyday life.
Young & international team: You’ll work in a highly motivated team that values flat hierarchies.
Hands-on involvement: Through regular team meetings and close collaboration you are fully integrated into our processes and learn something new every day.
Real impact: Your videos and texts are used directly by our customers. You’ll see the results of your work immediately and contribute significantly to our success.

Working Student Customer Experience, Content

Key skills