The Unified Communications Technician is responsible for ensuring the seamless operation of all audiovisual (AV), video teleconferencing (VTC), and telephony systems within the organization.
This role involves managing in-house AV equipment in conference rooms, handling TV (IPTV) systems within the office, and being the main contact for major event preparation and technical operations for all live events.
Provide guidance and design recommendations for all related systems.
Manage Zoom Phone and other communication tools.
Ensure the quality, reliability, and security of the unified communications infrastructure.
Monitor the performance, availability, and capacity of the systems.
Establish and enforce standards, policies, and procedures for the unified communications systems.

Minimum of 3 years of experience in Unified Communications or a similar role.
Proven experience in managing AV, VTC, and telephony systems.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work under a variety of conditions and handle high-level customers.
Self-motivated and able to work independently.
Experience with Zoom and Teams AV, Phone, and Events.
Knowledge of IPTV systems.
Knowledge of Digital Signage.
Knowledge of AV devices (Crestron, Logitech, etc.).
Experience in event preparation and technical operations for live events; including special Audio considerations and Video sharing.
Room installation experience.

Unified Communications Technician

Key skills