Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
Manage the onboarding of new DTC customer project teams onto the platform.
Manage the release calendar and coordinate DTC actions for customer application deployments.
Manage daily O&M support activities.
Manage license inventory, allocations, and renewal efforts.
Manage platform ATO renewal assessments and mid-year changes.
Co-lead DTC customer technical design reviews with Salesforce architects.
Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations.
Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

5+ Years of PM experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
3 Years of leading Salesforce projects and/or Centers of Excellence in a client-facing role.
Active Salesforce Certified Administrator and Platform Developer certifications (provide Trailblazer profile link)
3+ Years experience as a Salesforce Developer performing declarative (no-code) and programmatic (Apex, LWC) development.
3+ Years experience performing deployments and working with CI/CD pipelines in the context of Salesforce and GitHub as source control.
1+ Years experience providing complex cost allocations, chargebacks and reporting, including for Rloud consumption, licensing, and labor.
Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
Ability to obtain a federal government public trust clearance.

Technical Project Manager – Salesforce

Key skills