Key skills
ServiceNowChange ManagementCommunication
About this role
Role Overview
- Support change management efforts by assisting developers, architects, clients, and users
- Assist architects in the design and integration of ServiceNow with other systems
- Collaborate to analyze platform performance, design optimization strategies
- Contribute to the development of ICF’s best practices and standards
- Work closely with project managers and stakeholders for effective communication
- Collaborate with cross-functional teams and lead implementation of ServiceNow solutions
- Validate team's documentation of configurations and customizations
- Conduct thorough peer testing of ServiceNow configurations
- Support client and end-user training to ensure smooth adoption
- Troubleshoot and resolve technical issues related to ServiceNow implementations
- Stay updated on the latest ServiceNow features and best practices
- Provide technical guidance to Associate ServiceNow Developers
Requirements
- 5 or more years of IT Development
- 3 or more years of experience implementing ServiceNow solutions
- ServiceNow Certified System Administrator and Certified Application Developer
- 1+ years of experience with Clone Downs and Upgrades
- US Citizenship is required
- Must be able to obtain a DoS Public Trust clearance
- Must have a Secret Clearance or above
Tech Stack
- ServiceNow
Benefits
- Health insurance
- 401(k) plan
- Flexible work arrangements
- Professional development opportunities
- Paid time off
- Wellness programs