Supervisor, Global Security Operations Center

Role Overview

• Supervise 24/7 GSOC operations, ensuring continuous monitoring of global facilities and assets.
• Lead and mentor GSOC operators, including scheduling, training, and performance management.
• Develop, implement, and enforce Standard Operating Procedures (SOPs) and emergency response protocols, and improve policy, procedure, and technical solutions.
• Act as the primary decision-maker during security incidents, coordinating real-time responses and communications.
• Ensure effective use of Genetec Security Center and other integrated security technologies.

Requirements

• Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or a related field. If you do not possess a bachelor’s degree, then an additional 3-years of related experience is required.
• Minimum 7 years of experience in corporate security, law enforcement, military, or related security operations.
• At least 2 years of experience in a GSOC or security team leadership/supervisory role.
• Strong working knowledge of physical security systems, including access control, CCTV, and alarm monitoring.
• Proficiency with Genetec Security Center or similar integrated security management platforms.
• Strong organizational and strategic planning skills; ability to develop SOPs and refine workflows.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.