National Account Project Manager

Role Overview

• Manage 450–550 national account projects from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Coordinate with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.

Requirements

• 2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus.
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
• Strong working knowledge of Microsoft Teams, Outlook, and Excel.
• Demonstrated ability to manage a high volume of concurrent projects (400+).
• Excellent customer-facing skills and the ability to build credibility and trust with national accounts.
• Strong problem-solving skills and attention to detail.
• Proven ability to escalate effectively and drive cross-functional resolution.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

Tech Stack

• ERP

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching