About this role

Management of Delivery Groups, Machine Catalogs, and User Profile Management in Citrix.
Publishing applications, versioning vDisks and Gold Images.
Server management, storage quotas, and image replication.
Access and configuration in ShareFile.
Administration of accounts in Active Directory, Office 365 licenses, and mailbox configurations.
Management of File and Print Servers, folders, drives, and printers.
Configuration in Intune, DHCP, and Azure AD.
Server deployment and snapshots in VMware and Nutanix.
Administration of the Password Vault (BeyondTrust).
Monitoring and configuration of Admin/Root access to Unix and Windows machines.
Creation and management of policies in NetBackup.

Level 2 Helpdesk Analyst

Key skills