Key skills
AgileCommunicationRemote WorkAccount Management
About this role
Role Overview
- Support and manage our customers
- Plan and lead onboarding projects with new clients
- Empower existing customers through account management, training, and support
- Work closely with the product team
- Identify customer requirements and challenges
- Collect customer feedback and identify opportunities for further development of Ankaadia
Requirements
- Some experience in customer support, ideally in a B2B software environment, a staffing agency, or the HR field
- Passion for innovative software products and confidence using them
- Targeted and confident communication skills and a proactive approach
- Experience creating self-service content, e.g., user documentation, help center articles, or training and onboarding videos
- Excellent German and English skills, both written and spoken
- Preferably a degree in business, communications, social sciences, or a comparable qualification
- A sense of humor and a desire to enjoy your work
Benefits
- A competitive compensation package, including salary, benefits (e.g., EGYM Wellpass), and an employee equity participation program
- 30 days of paid vacation per year for proper rest
- Modern premium hardware from Apple or Dell
- A modern culture that embraces learning from mistakes and agile ways of working
- Regular team events to strengthen team spirit and celebrate successes
- A diverse, equal-opportunity, and multicultural environment with short decision-making paths where you can fully contribute your ideas and skills
- The flexibility of remote work combined with a modern, spacious office in the Frankfurt area