Coordinate day-to-day execution of Chemical Management projects, including scheduling, data collection, and related service deliverables.
Support delivery of both recurring services (ongoing programs) and one-time projects.
Manage multiple service engagements simultaneously, balancing priorities, timelines, and quality expectations.
Ensure all deliverables meet defined scope, timelines, and quality standards.
Track and maintain project schedules, task progress, and key milestones across assigned accounts.
Coordinate work across internal teams (e.g., Onboarding, Operations, Consultants, SMEs) to ensure timely completion.
Identify risks, delays, or scope gaps and proactively escalate or resolve issues.
Maintain accurate documentation including status updates, action items, and service records.
Serve as a point of contact for customers on assigned services, ensuring clear and timely communication.
Provide regular status updates and manage expectations on timelines and deliverables.
Ensure alignment of services purchased and ensure that services delivered meet the client's requirements and goals, while adhering to system capabilities and services offered.
Support issue resolution and follow-through on customer questions or concerns.
Follow established processes and standard operating procedures to ensure consistent delivery.
Contribute to continuous improvement of workflows, tools, and service processes.

1+ year of experience in coordination, project support, or service delivery role.
Experience in a customer-facing environment.
Bachelor’s degree / Diploma in Business, Information Technology or related field (or equivalent experience).
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and collaboration tools.
Experience working in a remote-friendly company, using online tools and software to coordinate projects and daily work.
Strong organizational and time management skills, with ability to manage multiple priorities.
Strong verbal and written communication skills, including strengths in meeting objectives through influence, and facilitation, with an ability to focus on client service experience & stakeholder engagement.
Ability to adopt new processes and ways of thinking to align with both team and company objectives, embraces change and can support new initiatives.
Detail-oriented with a focus on accuracy and process adherence.
Ability to work independently as a self-starter who consistently reaches targets.
Customer-focused approach; take full ownership of the project, customer questions and/or concerns and follows through to completion.
Collaborative approach and team-player mentality.

Generous time off programs
Medical/dental coverage, retirement (with employer match)
Parental leave plans for all family types
Job shadowing programs and one-on-one coaching opportunities
Tuition reimbursement for continuing education, advanced degrees, and certifications
Remote-first and flexible work schedule to fit your family's needs
Monthly stipend to make your home office more comfortable, productive, and successful
Corporate wellness and personalized preventative mental health care programs
Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

Associate Project Coordinator

Key skills