Senior UX Designer

Role Overview

• Lead end-to-end UX design for web-based and cross-platform digital experiences that support Omnipod users—such as onboarding flows, customer portals, medical data dashboards, customer management tools, and healthcare provider tools.
• Take ownership of large-scale, often ambiguous design initiatives from discovery through delivery, working closely with product managers, engineers, marketers, and CX stakeholders to define and execute experience strategy.
• Influence product direction by advocating for customer needs, challenging assumptions, and ensuring design solutions balance user experience, business goals, and technical feasibility.
• Create wireframes, prototypes, flows, and design specifications using modern design and collaboration tools like Figma, Adobe Creative Cloud, Miro, Confluence, Jira; clearly communicate design decisions through strong visual and verbal storytelling.
• Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.
• Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.
• Partner with user research and technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems.
• Champion a user-centric mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
• Evolve and improve existing products, simplify workflows, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem.
• Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
• Contribute to the evolution of Insulet’s design system and experience standards as our brand and platform mature.
• Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
• Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Requirements

• Bachelor’s or Master’s degree in a relevant field such as Psychology, Computer Science, Human-Computer Interaction, Industrial Design, Interaction Design, or a related discipline is preferred.
• 5–8 years of experience in UX and product design, with a strong focus on delivering customer-centric digital products across multiple touchpoints (e.g., web, mobile, portals).
• Expert-level proficiency in modern UX and design tools, with a demonstrated ability to deliver high-quality interaction design, visual design, and specifications.
• Strong working knowledge of usability principles, design heuristics, accessibility standards, and responsive design techniques.
• Experience designing for mobile and responsive platforms.
• Strong portfolio required, showcasing design thinking, storytelling ability, and polished execution.
• Experience working in agile product development environments and using agile collaboration tools.
• Proven success collaborating cross-functionally with product managers, engineers, marketers, and researchers.
• Familiarity with user research methods and the ability to integrate research insights into design decisions.
• Comfortable working in a distributed environment, with teams across the U.S. and Mexico.
• Deep expertise in human-centered design principles, methods, and lifecycle.
• Experience designing digital tools or workflows that support regulated industries or involve complex data is a plus.
• Intellectual curiosity and a desire to dig into the details of complex problems.
• Advanced prototyping skills (e.g., high-fidelity interactive prototypes) preferred.
• Experience with diabetes or healthcare design is a plus.
• Experience with CX design, community design, portal design, and CRM design systems is preferred.

Tech Stack

• Cloud

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs