Conduct business professionally, efficiently, and accurately
Provide quality and timely customer service in response to incoming and outgoing inquiries
Manage employee record management and employee lifecycle support
Engage in problem solving to support continuous improvement initiatives
Maintain positive and respectful attitude while working independently and in a team environment
Report to work on time and complete tasks as assigned accurately and on time
Provide a top-notch customer service response that is timely and doesn’t compromise the integrity or diminish the quality provided by the HROC department
Timely and accurately categorize, document and respond to every customer inquiry utilizing the HROC Knowledge Center

High School Diploma or GED equivalent, Required
Pleasant and professional written and verbal etiquette
Able to follow standard procedures and script, execute predefined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting
Must have strong typing, database entry skills, and ability to multitask
Ability to maintain a positive attitude about workload and expectations, while working independently and in a team environment
Have the discipline to work independently in the absence of immediate supervision
Maintains attendance and punctuality according to HROC policies and procedures
Proficiency with Google Workspace (Drive, Docs, Sheets, and Slides) and/or MS Office Suite (Word, Excel, PowerPoint)

HROC Coordinator

Key skills